Your privacy matters at 92bet. This policy explains exactly what personal data we collect from Pakistani players, how we use it, how we protect it, and what rights you hold over your own information.
All personal data transmitted between your device and 92bet's servers is encrypted using TLS. Account credentials are hashed and never stored in plain text. Security audits are conducted regularly.
Registered 92bet players have the right to access, correct, export, and request deletion of their personal data. Submit requests via 24/7 live chat or email support. Most requests are processed within 30 days.
92bet does not sell, rent, or trade your personal information to third parties for marketing purposes. Data sharing is limited to what is necessary for payment processing, KYC, and platform operations.
JazzCash and Easypaisa transaction data is handled in compliance with applicable Pakistani payment system regulations. We do not store full payment credentials — only the minimum reference data required for transaction reconciliation.
92bet uses cookies to maintain login sessions, remember preferences, and analyse platform performance. Functional cookies are essential and cannot be disabled; analytics cookies may be opted out of via your browser settings.
Data relating to your responsible gaming choices — deposit limits, self-exclusion status, session history — is stored securely and used solely to enforce your stated preferences. It is never used for marketing profiling.
This Privacy Policy ("Policy") describes how 92bet ("we", "us", "our") collects, uses, stores, and discloses personal data from individuals ("you", "Player") who access or use the 92bet online betting and casino platform available at https://92bet.one ("Platform").
This Policy applies to all personal data collected in connection with your use of the 92bet Platform, including data provided during registration, account management, financial transactions, customer support interactions, and general platform browsing. It applies to players accessing 92bet from Pakistan and all other jurisdictions in which 92bet operates.
By creating a 92bet account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not consent to this Policy, you must not use the 92bet Platform.
This Policy should be read alongside 92bet's Terms & Conditions and Responsible Gaming Policy.
92bet is the data controller responsible for your personal data processed in connection with the Platform. As data controller, 92bet determines the purposes and means by which your personal data is processed. Questions about this Policy or data processing practices at 92bet should be directed to our support team via the contact details in Section 16 of this Policy.
92bet collects the following categories of personal data from Players:
3.1 Identity Data: Full name, date of birth, gender, and — where required for KYC — scanned copy of Pakistani CNIC (Computerised National Identity Card) front and back, and a selfie photograph holding the CNIC.
3.2 Contact Data: Pakistani mobile number (03xx format), email address, and city of residence (e.g. Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, or other).
3.3 Financial Data: JazzCash wallet reference, Easypaisa wallet reference, bank account details (account title, bank name, IBAN) where bank transfer is used, transaction history including deposits and withdrawals, and balance information.
3.4 Technical Data: IP address, browser type and version, operating system, device type and identifier, referring URL, session duration, and time of access.
3.5 Usage Data: Game history, betting history, win/loss records, session frequency, features accessed, and promotional offers claimed.
3.6 Communications Data: Records of support chat conversations, email correspondence, and any documents or information you provide voluntarily to 92bet's support team.
3.7 Responsible Gaming Data: Deposit limits, loss limits, cooling-off periods, self-exclusion status, and session reminder preferences set by you within your account settings.
92bet collects personal data through the following means:
92bet processes your personal data on the following legal bases:
92bet uses your personal data for the following purposes:
7.1 92bet does not sell, rent, or trade your personal data to third parties for their own marketing purposes under any circumstances.
7.2 92bet may share your personal data with the following categories of third parties, solely to the extent necessary for legitimate operational purposes:
7.3 All third parties that process personal data on behalf of 92bet are bound by contractual data protection obligations consistent with applicable data protection law.
92bet's operations involve international data transfers. Where personal data is transferred outside Pakistan to servers or service providers in other jurisdictions, 92bet implements appropriate contractual safeguards — including standard contractual clauses — to ensure that the transferred data receives a level of protection equivalent to that applied within Pakistan's applicable data protection framework. By using the 92bet Platform, you acknowledge and consent to these transfers.
9.1 92bet retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law and regulatory obligations.
9.2 Account data and transaction records are retained for a minimum of five (5) years following account closure, in order to comply with anti-money laundering record-keeping requirements.
9.3 KYC documents are retained for the duration of the account relationship and for a minimum of five (5) years thereafter.
9.4 Where you have requested self-exclusion from the 92bet platform, relevant data is retained for the purpose of enforcing that exclusion, even if you request general data deletion, unless retention is no longer legally required.
9.5 Technical data (server logs, IP records) is retained for up to 12 months for security and fraud prevention purposes.
10.1 Essential Cookies. 92bet uses essential cookies that are strictly necessary to operate the Platform — maintaining your login session, remembering your game preferences, and preventing fraudulent session hijacking. These cookies cannot be disabled without impairing Platform functionality.
10.2 Analytics Cookies. With your consent, 92bet may use analytics cookies to understand how players navigate the Platform, which features are used most frequently, and where technical issues occur. This data is aggregated and does not identify individual players. Analytics cookies can be disabled via your browser settings.
10.3 No Third-Party Advertising Cookies. 92bet does not deploy third-party advertising or retargeting cookies on its Platform. We do not participate in cross-site behavioural advertising networks.
10.4 Most browsers allow you to control cookie settings. Instructions for managing cookies are available in your browser's help section. Note that disabling essential cookies will affect your ability to use key Platform features including login.
92bet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
While 92bet takes all reasonable precautions, no online platform can guarantee absolute security. In the event of a data breach that poses a significant risk to affected players, 92bet will notify impacted individuals in accordance with applicable notification obligations.
Subject to applicable data protection law, registered 92bet players hold the following rights regarding their personal data:
To exercise any of these rights, contact 92bet's support team via live chat or email at [email protected]. Most requests are processed within 30 calendar days. We may require identity verification before actioning data requests.
The 92bet Platform is strictly for adults aged 18 years and above. 92bet does not knowingly collect personal data from individuals under 18. If we become aware that personal data has been collected from a person under 18, that account will be immediately closed, all data will be deleted, and any balance will be handled in accordance with our underage access procedures. If you have reason to believe an underage individual has created a 92bet account, please contact our support team immediately.
Personal data relating to your responsible gaming choices — including deposit limits, self-exclusion status, cooling-off periods, and session time alerts — is processed for the sole purpose of enforcing your stated preferences and fulfilling 92bet's duty of care obligations under its operating licence. This data is classified as sensitive operational data and is subject to heightened internal access controls. It is not used for any commercial or marketing profiling purpose.
Where a player is self-excluded, relevant identifying data is retained for the duration of the exclusion period and used to prevent re-registration, even if the player submits a general data deletion request. This retention is a legal and responsible gaming licence obligation that supersedes the general right to erasure. For more information see our Responsible Gaming page.
92bet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform operations. When material changes are made, we will notify registered players via platform notification or email where practicable. The updated Policy will be effective from the date published on this page. Continued use of the 92bet Platform after the updated Policy is published constitutes acceptance of the revised terms. We encourage you to review this page periodically.
For questions, concerns, or data subject rights requests relating to this Privacy Policy or 92bet's data processing practices, please contact our support team:
We aim to respond to all privacy-related enquiries within 5 business days and to complete data subject rights requests within 30 calendar days.
92bet uses TLS encryption, hashed passwords, and two-factor authentication to keep your account and data secure. We never sell your personal information.
92bet's support team is available around the clock to address your privacy questions, data rights requests, or any account concerns. Pakistani players from Karachi to Peshawar — we've got you covered. 18+ · Gamble Responsibly.